Best Insurance Agent
Jamie Hornbaker/State Farm Insurance
For State Farm agent Jamie Hornbaker, insuring Topekans is truly about being a good neighbor.
Four years ago, when Hornbaker transitioned to the insurance industry after working for nonprofits, she found a plaque with a simple maxim: “Do the kindest things in the kindest way.”
That’s the approach Hornbaker takes to selling insurance.
“When our customers call us, they’re facing a really challenging time, so having that motto really helps us focus on customer service,” she said. “I think about that on a daily basis. How can we make things better for people?”
Hornbaker and her staff provide about 1,500 Topekans with home, life, auto and small-business insurance. State Farm also has a banking service and offers disability coverage and health insurance.
Hornbaker remains heavily involved in nonprofits. Her office regularly works with groups like Silverbackks, United Way of Greater Topeka and YWCA Northeast Kansas.
“We try to do as much as we can to help the community,” she said.
Anyone visiting her office at 1615 S.W. 37th St. will likely be greeted by Charli, a Pomeranian mix her office manager adopted from Helping Hands Humane Society.
“She really makes the office feel comfortable,” Hornbaker said.
First runner-up: Brandon Aldridge/State Farm Insurance
Second runner-up: Dennis Richter/State Farm Insurance